This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.
When you book a tour or check out through our cart, we also collect:
- Billing and contact details (name, email, phone, billing address)
- Payment information, which is processed securely by our third-party payment processor. We do not store full payment card numbers on our own servers.
- Booking details, such as your selected tour, travel dates, number of travelers, and room or bedding preferences
- Pickup and meeting information, such as your hotel name and address, or your airline, flight number, airport, and arrival date
- Traveler details required for certain trips, which may include date of birth, nationality, and passport number and expiry date
- Any special requests or notes you provide at checkout
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
- Process and fulfill your bookings, and arrange transportation, accommodation, and activities with our travel partners
- Verify traveler eligibility and meet legal or border-entry requirements where applicable
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
To deliver your trip, we share the booking and traveler information that is necessary with the tour operators, accommodation providers, transport providers, and activity partners involved in your itinerary. Where required by law or by border and immigration authorities, we may be required to share traveler identification details. Payment details are shared only with our payment processor to complete your transaction.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights and Sensitive Information
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
Some bookings require sensitive information such as passport numbers and dates of birth. We collect this only when it is needed for a specific trip, restrict who can access it, and keep it only as long as necessary to provide your booking and meet legal requirements. If you would prefer to provide passport and identity details through a more secure method than the checkout form, please contact us at info@nomadua.com.
6. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us.
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